We want to be your "rug people" - the old friend you call when you'd like a new addition for your home, and the people you always trust to be nice, reliable, and fair.

About Us

We could write paragraph after paragraph about how we save you money, tell you about our unmatched “Love Your Rug” return policy, or go on and on about the technology we use to keep your personal details safe.

Instead, we’re going to tell you a different story. We’re going to tell you why we get up in the morning and come to work.

We started Knot By Knot because we love the rug business, and we love selling rugs to our customers. We don't shy away from talking to our customers - we'd love for you to call us, email us, or reach out to us on social media.

Our customers call us to talk about everything and anything. They'll ask us how we source our rugs. They'll ask us about the history of a region from which their rug comes. They'll ask us about how our rugs are priced. They'll ask us how to care for their rugs. They'll ask us for design advice.

But sometimes, our customers just call us to chat. And those are the calls we love the most. It's the reason we like to pick up the phone when we're in the office instead of passing you off to an auto-attendant.

We don't want to be another rug store. We want to be your "rug people" - the old friend you call when you'd like a new addition for your home, and the people you always trust to be nice, reliable, and fair.

So if you'd like to talk about rugs, call us. Even if you're not interested in buying anything. We're always happy to meet new friends.

It's the way the merchants in the bazaars of old worked, and it's the way business should still be done. Whether online or in a desert market.

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"Just got our rug for the family room and want to tell you how it has changed that room. Wow! Nice warm, cosy feeling. Great!"
Nancy, Lake Surich, IL