The images on our site were created by a professional photographer and they are pictures of the actual rugs. We do our absolute best to accurately reflect the colors of our rugs, but your monitor's brightness and display settings can affect how your computer presents images to you.
Remember, if you're not happy with your new rug, you're always free to take advantage of our Love Your Rug guarantee.
We ask that you don't take anything from our website without our permission, but we're a friendly company. Talk to us and we'll see if we can work something out.
When you place an order with Knot By Knot, you’ll receive an email confirming your purchase.
Once the rug has been prepared for shipment, we will send an email to you with an estimated time of arrival.
All applicable sales taxes are included in the price of the rug you see on our website.
Credit cards (Visa, MasterCard, Discover, and American Express), and bank wire transactions. Contact us for wire details.
Absolutely. Toll free at (855) 534-8020, or +1 (440) 534-8020. We're generally around 8 AM to 7 PM eastern, and often later for our clients on the west coast. We can accommodate just about any time of the day or night with a little advance notice.
We ship most orders by standard commercial carrier (UPS, DHL, FedEx). Very large rugs may be handled by a contracted delivery company.
The price that you see for a rug on our website includes shipping to destinations within the continental United States! For more information, see our Shipping Policy page.
No. Combining multiple rugs into a single box would actually increase the price of shipping and insurance in the vast majority of cases.
No, we don't do volume discounts, with two exceptions: Wholesale accounts, and clients that spend more than $75,000 per calendar year with us. If you think you might fit into one of these two categories, contact us.
It is our mission to offer the best pricing and service to all customers, regardless of size.
It depends. Large rugs destined for rural towns take longer than small rugs heading to Manhattan, but on average most rugs are delivered within 5-10 business days.
If you need something in a hurry, it’s best to contact us before placing your order. Sometimes we can work miracles.
If UPS, FedEx, and DHL normally deliver packages to you when you are not home, then your new rug can be delivered when you are not home.
If there is a reason that your new rug cannot be delivered, the courier will leave a notice attached to your door with specific instructions on how to pickup your rug or have your rug re-delivered at a time convenient for you.
If you would like to request special shipping arrangements, please contact us.
Please accept our most profound apologies, and contact us immediately. We'll get things sorted out.
Three reasons: a rug pad prolongs the life of your rug, protects your floors (especially hardwood), and keeps your carpet in place.
Yes! Freshly delivered rugs often feature folds and creases. They will go away on their own after a few weeks, but if you find them to be bothersome, here are four quick tips you can use:
1) If the carpet is not sitting flat, roll the carpet the opposite way it was originally rolled when it was shipped. Be careful to listen for cracking or creaking noises – it’s an indicator that you’re stressing the rug.
2) Place something of substantial weight (like furniture) on the rug. Just like placing a book on an old photograph, it will speed up the settling process.
3) Place the rug outdoors in direct sunlight (ideally, in temperatures between 70-85 degrees Fahrenheit). The sun will help to release tension in the rug and should make it easier to roll the carpet as described above.
4) As a last resort, you can have your rug steam cleaned by a local rug expert.
The basics: Always use a rug pad, vacuum your rug regularly, and clean spills immediately. For more information, you can read our 10 simple rules for Caring For Rugs.
Craftsmanship, quality, and the satisfaction of owning something unique. For more information, you can read about Handmade Rugs vs. Machine-Made Rugs.
Absolutely. Wool is incredibly durable and withstands moisture. In case of spills, spritz lightly with water and carefully dab with a sponge or paper towel.
We do recommend housetraining for your pets. :)
All wool rugs shed, especially in their first few months of ownership. Regular vacuuming will help.
Six primary factors go into setting the price of a rug: knot density (KPSI), size, materials used,intricacy of weave, colors and dye types, and age/condition.
If you’d like specific information on any of the rugs we sell, please contact us.
It's best to call your insurance company or broker and ask for their advice. We provide a receipt to you showing the full purchase price and would be happy to confirm purchase details with your insurance company should you instruct us to do so.
Months, and sometimes years. It depends on the size of the rug and the density of the knots (measured in knots per square inch).
See weaving time in our glossary for more information.
Naturally, we recommend you start with the rug. The rug will become the center of the room and command attention at all times. We find rooms where the oriental rug has been made the centerpiece to be striking, and think you will too.
We recommend a durable pile (material), like wool or cotton.
Also, consider a rug with a dark, continuous and distinct pattern. Dirt and wear will be less pronounced than on a brighter, solid colored rug.
Possibly. Some materials may fade from long term exposure to sunlight. If your rug will be placed in direct sunlight, we recommend turning your rug every so often so that it will fade uniformly.
If you want furniture or other accessories to be the focal point of the room, choose a rug with a muted, continuous design. A large, central pattern works best when you’d like the rug to command the attention of the room.
Use size for contrast. Rugs of the same size will compete for attention. An exception to this rule is for long and narrow pathways (such as next to a bed); often, similar looking and sized rugs look best in those situations.
Harmony is important. Look for features that connect the rugs.
If you need help, send us a picture and we will be happy to send some ideas to you.