Frequently Asked Questions


Ordering Process


  • Why is a rug pad so important for my new rug?

    Three reasons: a rug pad prolongs the life of your rug, protects your floors (especially hardwood), and keeps your carpet in place.

  • There are folds and creases on my rug. Is this normal, and will they go away?

    Yes! Freshly delivered rugs often feature folds and creases. They will go away on their own after a few weeks, but if you find them to be bothersome, here are four quick tips you can use:

    1) If the carpet is not sitting flat, roll the carpet the opposite way it was originally rolled when it was shipped. Be careful to listen for cracking or creaking noises – it’s an indicator that you’re stressing the rug.

    2) Place something of substantial weight (like furniture) on the rug. Just like placing a book on an old photograph, it will speed up the settling process.

    3) Place the rug outdoors in direct sunlight (ideally, in temperatures between 70-85 degrees Fahrenheit). The sun will help to release tension in the rug and should make it easier to roll the carpet as described above.

    4) As a last resort, you can have your rug steam cleaned by a local rug expert.

  • I just got my rug. How do I take care of it?

    The basics: Always use a rug pad, vacuum your rug regularly, and clean spills immediately. For more information, you can read our 10 simple rules for Caring For Rugs.

  • I'm skeptical. Why is a hand-knotted carpet better than a machine made rug?

    Craftsmanship, quality, and the satisfaction of owning something unique. For more information, you can read about Handmade Rugs vs. Machine-Made Rugs.

  • I have pets and children. Should I buy a handmade rug?

    Absolutely. Wool is incredibly durable and withstands moisture. In case of spills, spritz lightly with water and carefully dab with a sponge or paper towel.

    We do recommend housetraining for your pets. :)

  • My wool rug is shedding. Is this bad?

    All wool rugs shed, especially in their first few months of ownership. Regular vacuuming will help.

  • How are rugs priced?

    Six primary factors go into setting the price of a rug: knot density (KPSI), size, materials used,intricacy of weave, colors and dye types, and age/condition.

    If you’d like specific information on any of the rugs we sell, please contact us.

  • Should I take out a separate insurance policy for my rug?

    It's best to call your insurance company or broker and ask for their advice. We provide a receipt to you showing the full purchase price and would be happy to confirm purchase details with your insurance company should you instruct us to do so.

  • Does it take a long time to weave an rug?

    Months, and sometimes years. It depends on the size of the rug and the density of the knots (measured in knots per square inch).

    See weaving time in our glossary for more information.


  • In a new room, should I buy the rug or the furniture first?

    Naturally, we recommend you start with the rug. The rug will become the center of the room and command attention at all times. We find rooms where the oriental rug has been made the centerpiece to be striking, and think you will too.

  • What's the best rug for a high-traffic area?

    We recommend a durable pile (material), like wool or cotton.

    Also, consider a rug with a dark, continuous and distinct pattern. Dirt and wear will be less pronounced than on a brighter, solid colored rug.

  • Are rugs susceptible to fading?

    Possibly. Some materials may fade from long term exposure to sunlight. If your rug will be placed in direct sunlight, we recommend turning your rug every so often so that it will fade uniformly.

  • How do I choose between a rug with a continuous design and one with a central, unique pattern?

    If you want furniture or other accessories to be the focal point of the room, choose a rug with a muted, continuous design. A large, central pattern works best when you’d like the rug to command the attention of the room.

  • Any tips for putting more than one rug in a room?

    Use size for contrast. Rugs of the same size will compete for attention. An exception to this rule is for long and narrow pathways (such as next to a bed); often, similar looking and sized rugs look best in those situations.

    Harmony is important. Look for features that connect the rugs.

    If you need help, send us a picture and we will be happy to send some ideas to you.

"Just got our rug for the family room and want to tell you how it has changed that room. Wow! Nice warm, cosy feeling. Great!"
Nancy, Lake Surich, IL