Terms of Service

Welcome to Knot by Knot! We are happy to serve you. Below, you'll find a helpful list of all of our policies and terms of service for your reference.

Refund Policy

We want you to love your new rug. All Knot by Knot purchases are covered by our Love Your Rug guarantee.

Privacy Policy

Your privacy is very important to us, and we take it seriously. Please read our Privacy Policy to learn how we keep your information safe.

Shipping Policy

Shipping is included in our prices for deliveries within the lower 48 states. Our Shipping Policy discusses the process for other destinations.

Safe Shopping Policy

You are never responsible for unauthorized charges made to your credit card as a result of shopping at Knot By Knot. Read more about our Secure Shopping experience.

Our Website Terms of Use

Please con't copy any of our rug photos without our consent. If you'd like to use our material on your website, contact us.

We make a good faith effort to present accurate information on our website. However, mistakes do happen from time to time. We encourage you to contact us if you have any questions about the rugs you see on our website. Please do keep in mind that the use of our website is at your sole discretion, and we cannot be held responsible for any damages that might occur as a result of your use of the site.

As we are an Ohio company, you agree that any dispute shall be subject to the jurisdiction of Ohio's courts.

If you have any questions about Knot By Knot or our policies, please feel free to contact us.

"Just got our rug for the family room and want to tell you how it has changed that room. Wow! Nice warm, cosy feeling. Great!"
Nancy, Lake Surich, IL